For security reasons we are unable to reset your password online or over the telephone, we really need you to be there when the password is changed!
Your username should be the 6 digit number on your ID card.
Your password should be the date of birth that you provided during enrolment in the format dd/mm/yyyy.
Replace the dd with the day, mm with month and yyyy with the year that you were born. Don't forget to type the slashes!
If you still can't login then visit a Learning Hub and let a member of staff know, they can change your password (as long as you have your ID with you!).