P4U

LEVEL 1 CERTIFICATE PROGRAMME COMPLETED BY ASSESSED AND VERIFIED WORK BOOK 

6 UNITS 

WORKING IN CUSTOMER SERVICE

APPLY LEGISLATION ,REGULATIONS AND PROCEDURES IN CUSTOMER SERVICE 

GIVE CUSTOMERS A POSITIVE IMPRESSION 

DEAL WITH CUSTOMER QUERIES AND REQUESTS 

COMMUNICATE EFFECTIVELY WITH CUSTOMER AND COLLEAGUES 

COMMUNICATE EFFECTIVELY WITH CUSTOMERS 

Business Administration (ITQ) Information and Technology Qualification   

• Information Technology Qualification (ITQ) at  Level 1 and Level 2
• This is a Vocational Qualification, Nationally recognised. OCR Certified. 
• The course aims to develop skills in using Microsoft Office 2016 
• 10 week course in total to complete a Level 1 and Level 2 qualification. The course includes developing skills and knowledge in the following areas:

Answer the Questions Below in Sentences                                                                              

1. What is your name?

2. Where are you from?

3. What is your date of birth?

4. What is your first name?

5. What is your last name?

6. How are you?

7. Are you married?

8. How many children do you have?

9. How many languages do you speak?

10. What is your address?

11. What’s your favourite food?

12. How many people are there in your family?

13. What are your favourite fruits?

This qualification develops a basic knowledge of the adult social care sector. It covers the type of job roles and services within it, the role of communication and the importance of valuing the individuals being cared for.

This course is suitable for anyone who is considering starting a career in the care environment.  This course will give you some insight into the various roles available and their responsibilities and help you decide whether this is the right career choice for you.    

There are 5 units on the course:

128: Introduction to adult social care

129: Introduction to the values and principles of adult social care

130: Awareness of the skills and attitudes needed to work in adult social care

131: Awareness of communication skills in adult social care

132: Awareness of the role and responsibilities of the adult social care worker